Delivery and Return Policy

KLA Jewellery Delivery and Return Policy


Thank you for choosing KLA Jewellery for your exquisite jewelry needs. Please read the following delivery and return policy carefully to ensure a smooth shopping experience.

 

Delivery Policy:

Processing Time:

Orders will be processed within 1-2 business days from the date of purchase.
Delivery Time:

Your order will be delivered within 10-14 business days from the date of purchase.
Please note that delivery times may vary based on your location and any unforeseen circumstances.

Shipping Charges:

Standard shipping charges apply and will be displayed at the time of checkout.
Tracking Information:

Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Contact Information:

If you have any questions regarding your order, please contact us at:
Mobile: +971 52 445 2767
Email: Info@kla-jewellery.com

Return Policy:

Defective Products:

We take utmost care to ensure the quality of our products. If, however, you receive a defective item, please contact us within 7 days of receiving the product.
To initiate a return for a defective product, please contact us at the provided mobile number or email address.

Return Process:

Please provide your order number, a description of the defect, and clear photographs of the defective item when contacting us for a return.
We will assess the issue and guide you through the return process.

Return Eligibility:

Only defective products resulting from shipping will be eligible for return.
The item must be unused, in its original packaging, and with all accompanying documentation.

Refund/Exchange:

Upon verification of the defect, we will either issue a refund or provide an exchange for the defective product.
Contact Information for Returns:

Mobile: +971 52 445 2767
Email: Info@kla-jewellery.com
Note: Any return requests made after 7 days of receiving the product will not be considered.

Thank you for choosing KLA Jewellery. We appreciate your trust in our products and are committed to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to reach out to us.