Refund and Cancellation Policy

Refund and Cancellation Policy


Refund Policy:

Defective Products:

We take great pride in the quality of our jewelry. If, however, you receive a defective item, please contact us within 7 days of receiving the product.
To initiate a refund for a defective product, please contact us at the provided mobile number or email address.
Return Process:

Please provide your order number, a description of the defect, and clear photographs of the defective item when contacting us for a refund.
We will assess the issue and guide you through the refund process.
Refund Eligibility:

Only defective products or defection resulting from shipping will be eligible for a refund.
The item must be unused, in its original packaging, and with all accompanying documentation.
Refund Processing:

Upon verification of the defect, we will process the refund to your original payment method.
Contact Information for Refunds:

Mobile: +971 52 445 2767
Email: Info@kla-jewellery.com
Cancellation Policy:

Cancellation Window:

You can cancel your order within 24 hours of purchase.
Cancellation Process:

To cancel your order, please contact us at the provided mobile number or email address with your order number and request for cancellation.
Refund for Cancellations:

If you cancel your order within 24 hours, we will process a full refund to your original payment method.
Contact Information for Cancellations:

Mobile: +971 52 445 2767
Email: Info@kla-jewellery.com
Note: Any refund or cancellation requests made after the specified timeframes will not be considered.

Thank you for choosing KLA Jewellery. We appreciate your understanding of our policies and are dedicated to providing you with a delightful shopping experience. If you have any further questions or concerns, please feel free to reach out to us.